Stupid BT • 22 September 2008 • The SnowBlog
Proof, were it needed, that BT are both stupid and incompetent.
That's a scan of two letters, both of which arrived on Saturday. The top is dated 16th Sept and is a bill. The bottom is dated 17th Sept and is a chased letter fining me for not paying the bill - which I received in the same post.
Cue about 40 mins following their dumb call tree thing this morning. No resolution, other than a series of grunts. I am quite sure that they will apply a late payment fee to the next bill.
I really wish they weren't in a monopoly position - I really, really do.