"Why Wasn't I Consulted?"

posted by Rob on January 7, 2011 10:03 AM

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Some nice ideas from Paul Ford in this piece about the nature of the web and how publishers could/might/should relate to it. The web, apparently, is a customer service medium. And what people want most out of it is to be consulted. About everything. link

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Comments: 1


Very interesting - thanks for this link.

Posted by: Matthew on January 7, 2011 02:39 PM

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