The Snowblog

Returns

posted by Emma on 09 Jan 2009

GalleyCat.jpg

Galleycat reports that a publisher in the US is suing Borders for $1m for 'excessive orders' which were then returned. Fascinating. I hate returns as you well know, but suing your customers is never going to end well. Goes to highlight both the strength of feeling and the crippling effect of returns, though.

posted by Emma Barnes on January 9, 2009 09:21 AM

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Comments: 2


One million dollars? Did they hold their pinkie to the corner of their mouth when they said it? ;-)

Tad excessive, considering the actual number of orders/returns would be nowhere near that much...

Apologies to any of our American cousins who read this blog, but alas this could only happen in America (unless Carter-Ruck are looking to contact any dispirited small publishers over here...)

Posted by: Christopher Teague | January 10, 2009 12:31 PM


I don't know whether you've come across this brilliant post on the subject, Em, by a small (American) indie publisher.

http://behlerblog.blogspot.com/2009/01/its-its-not-my-fault.html

Posted by: Sally Z | January 10, 2009 04:36 PM

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