Stupid BT

posted by Emma on September 22, 2008 01:14 PM

DarkBTLogo.jpg

Proof, were it needed, that BT are both stupid and incompetent.

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That's a scan of two letters, both of which arrived on Saturday. The top is dated 16th Sept and is a bill. The bottom is dated 17th Sept and is a chased letter fining me for not paying the bill - which I received in the same post.

Cue about 40 mins following their dumb call tree thing this morning. No resolution, other than a series of grunts. I am quite sure that they will apply a late payment fee to the next bill.

I really wish they weren't in a monopoly position - I really, really do.

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Comments: 2


What knobheads. If you don't pay the bill, they eventually telephone you and you don't have to sit through three hours of the phone tree.

Posted by: Jenn on September 22, 2008 08:54 PM


Similar thing happened to me with Warehouse, it took several calls and some extremly tight lipped, British 'the voice of your certain doom' shouting at a call centre person who tried to tell me off about not paying my bill.

Posted by: Jodie on September 25, 2008 04:51 PM

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